Views: 222 Author: Edvo Publish Time: 2025-04-27 Origin: Site
Content Menu
● Understanding the Craftsman Hand Tool Warranty
● Where Can You Exchange Craftsman Hand Tools?
>> 1. Lowe's
>> 3. Sears (Limited Availability)
● How to Exchange Your Craftsman Hand Tools: Step-by-Step
>> Step 2: Gather Documentation
>> Step 3: Visit a Retail Partner
>> Step 4: Contact Craftsman Customer Care if Needed
● Tips for a Smooth Craftsman Tool Exchange
● FAQ
>> 1. Do I need a receipt to exchange Craftsman hand tools?
>> 2. Can I exchange Craftsman tools at any Lowe's or Ace Hardware?
>> 3. What if my local store does not have the replacement tool in stock?
>> 4. Are all Craftsman hand tools covered by the lifetime warranty?
>> 5. Has the Craftsman warranty process changed recently?
Craftsman hand tools have long been renowned for their quality and lifetime warranty, making them a popular choice among professionals and DIY enthusiasts alike. However, with changes in retail partnerships and the closure of Sears stores, many users wonder where and how they can exchange their Craftsman hand tools if they become defective or break. This comprehensive guide will explore the current options for exchanging Craftsman hand tools, explain the warranty process, and provide tips for a smooth exchange experience.
Craftsman offers a full lifetime warranty on most of their hand tools, meaning if a tool fails to perform for any reason, it will be replaced. This warranty applies to a wide range of tools including:
- Hammers & Demolition Tools
- Finishing Tools
- Hex Keys
- Knives & Multi-tools
- Nut Drivers
- Pliers
- Ratchets & Sockets
- Screwdrivers
- Wrenches & Wrench Sets
No proof of purchase is generally required for warranty claims, and customers can return damaged products to a stocking retail partner or contact Craftsman Customer Care directly for assistance[1][6].
- The warranty covers both new Craftsman models (model numbers starting with "CMHT") and older models (starting with "9").
- Some tools have a limited lifetime warranty covering defects in materials or workmanship, such as digital levels and staplers.
- Expendable parts like blades, batteries, and sandpaper are not covered under the lifetime warranty[1][13].
Lowe's is currently the primary retail partner selling Craftsman hand tools after Sears' decline. Customers can bring broken Craftsman tools to Lowe's for replacement under the lifetime warranty. However, there are some caveats:
- Lowe's requires that the replacement tool be the same model number and in stock at the store.
- Tools purchased elsewhere may not be exchangeable at Lowe's due to different part numbers and inventory[3][8][10].
- If the tool is not available in-store, customers are encouraged to contact Craftsman Customer Care for direct replacement by mail.
- Some customers report mixed experiences at Lowe's, with some stores being very helpful while others less so[3][16][17].
Ace Hardware also sells Craftsman hand tools and offers warranty exchanges. The process typically involves:
- Bringing the broken tool to the store where it was purchased.
- Providing proof of purchase or relevant warranty information.
- Exchanging the tool for the exact same model if available in stock[9][11][14].
Ace Hardware is known for a smoother exchange process in some regions, but availability of specific models can vary.
Although most Sears stores have closed, some authorized Transformco retailers may still honor Craftsman hand tool warranties. Returning tools to Sears or Kmart locations where purchased was historically the standard process[13]. However, this option is now limited due to store closures.
Examine the tool to confirm it is defective or broken and eligible for warranty exchange.
While proof of purchase is often not required, having receipts or photos of the tool and the defect can help speed up the process.
Take the tool to Lowe's, Ace Hardware, or a Sears authorized retailer. Check if the exact model is in stock for replacement.
If the store cannot replace your tool, call Craftsman directly to initiate a mail-in warranty claim.
Keep track of your claim, especially if mailing tools, to ensure timely replacement.
- Always keep receipts or take photos of your purchase and tools.
- Call ahead to the store to check stock availability of your specific tool model.
- Be prepared to provide your phone number and contact information at the store for warranty processing.
- If exchanging at Lowe's or Ace Hardware, bring the broken tool with you.
- If mailing tools to Craftsman, carefully package the item and keep tracking information.
- Be patient, as warranty exchanges can take some time, especially when handled directly by Craftsman[7][16].
Exchanging Craftsman hand tools today is still possible thanks to the brand's lifetime warranty and partnerships with major retailers like Lowe's and Ace Hardware. While the closure of Sears and changes in distribution have complicated the process somewhat, customers can still obtain replacements either in-store or by contacting Craftsman directly. To ensure a hassle-free experience, customers should prepare by inspecting their tools, gathering documentation, and checking retailer stock before visiting. Despite some mixed experiences reported by users, Craftsman's warranty remains a valuable benefit for tool owners.
No, Craftsman's lifetime warranty generally does not require proof of purchase for hand tools. However, having a receipt or photo of the tool can help speed up the process[1][7].
You can exchange Craftsman tools at Lowe's and Ace Hardware stores that stock the exact same model. Availability varies by location, so it's best to call ahead[9][17].
If the store cannot replace your tool, you can contact Craftsman Customer Care directly to arrange a mail-in warranty claim[1][18].
Most hand tools are covered by the full lifetime warranty, but some items have a limited lifetime warranty or one-year warranty. Expendable parts are excluded[1][13].
Yes, with Sears stores closing, warranty exchanges now rely more on Lowe's, Ace Hardware, or direct contact with Craftsman. The process may involve mail-in claims and can vary by retailer[3][16].
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[2] https://www.youtube.com/watch?v=RiWyEcGpMtQ
[3] https://www.youtube.com/watch?v=wFhu2lwNw-o
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[15] https://www.craftsman.ca/support/warranty
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[17] https://support.craftsman.com/hc/en-us/community/posts/4421973599117-Hand-tool-replacement
[18] https://www.forum.cessna170.org/forums/viewtopic.php?t=15754
[19] https://support.craftsman.com/hc/en-us/community/posts/4421973599117-Hand-tool-replacement
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[34] https://www.shutterstock.com/search/craftsman-tools?page=8
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[39] https://www.youtube.com/watch?v=DxIwamm92tI
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[41] https://www.instagram.com/craftsman/
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