Views: 222 Author: Edvo Publish Time: 2025-05-21 Origin: Site
Content Menu
● Understanding the Craftsman Lifetime Warranty on Hand Tools
>> What Does the Lifetime Warranty Cover?
>> Warranty Limitations and Exclusions
>> Why Does the Lifetime Warranty Matter?
● How to Claim the Craftsman Lifetime Warranty
>> Returning or Replacing a Defective Tool
>> Proof of Purchase and Retailer Considerations
>> Step-by-Step Guide to Claiming Your Warranty
● Craftsman Warranty Coverage for Other Tool Categories
>> Why Different Tools Have Different Warranty Terms
● Real-World Experiences and Challenges with Craftsman Warranty
>> Transition from Sears to Lowe's and Warranty Implications
>> Customer Testimonials and Feedback
● Additional Tips for Maximizing Your Craftsman Warranty
>> Proper Tool Care to Avoid Unnecessary Claims
>> Registering Your Craftsman Tools
● Frequently Asked Questions (FAQs)
>> 1. Are all Craftsman hand tools covered by a lifetime warranty?
>> 2. Do I need to provide proof of purchase to claim the Craftsman hand tool warranty?
>> 3. Can I return a Craftsman tool purchased at Sears to Lowe's for warranty replacement?
>> 4. What is excluded from the Craftsman lifetime warranty?
>> 5. How do I contact Craftsman customer service for warranty claims?
Craftsman hand tools have long been celebrated for their lifetime warranty, a promise that has built significant trust and loyalty among woodworkers, mechanics, and DIY enthusiasts. However, with changes in retail partnerships, ownership, and distribution channels over recent years, many consumers are left wondering: Are Craftsman hand tools still covered by a lifetime warranty? This comprehensive article explores the current status of Craftsman hand tools' warranty, what it covers, how to claim it, and what consumers should know to make the most of their investment.
Craftsman offers a full lifetime warranty on a broad range of their hand tools and mechanic tools. This warranty means that if the product fails to perform for any reason, Craftsman will replace it free of charge. The covered tools include but are not limited to:
- Hammers & Demolition Tools
- Finishing Tools
- Hex Keys
- Knives & Multi-tools
- Nut Drivers
- Pliers
- Ratchets & Sockets
- Screwdrivers
- Wrenches & Wrench Sets
- Mechanics Tool Sets
- Individual Open Stock Tools
- Non-Electric Automotive Tools
This warranty applies to both new Craftsman models (model numbers starting with "CMHT") and older models (starting with "9"). Importantly, no proof of purchase is required to claim this warranty, making it very user-friendly for consumers.
While the lifetime warranty is comprehensive, there are some exclusions:
- Expendable parts that wear out from normal use (e.g., blades in knives) are not covered.
- The warranty excludes incidental or consequential damages.
- Some products have a limited lifetime warranty or shorter warranty periods, especially power tools and electronic measuring tools.
- Commercial use or rental of the tools limits the warranty to 90 days from the date of sale.
The lifetime warranty is more than a marketing promise; it reflects Craftsman's commitment to quality and customer satisfaction. For professionals and hobbyists alike, this warranty provides peace of mind that their investment in tools will be protected indefinitely. The ability to replace or exchange a faulty tool without hassle encourages customers to trust Craftsman products and fosters brand loyalty.
To make a warranty claim, customers can:
- Return the damaged product to a stocking retail partner (such as Lowe's or Ace Hardware).
- Contact Craftsman Customer Care directly at 1-888-331-4569 during operational hours (Monday to Sunday, 7 AM to 11 PM ET).
- Use the Craftsman website warranty claim form for details and assistance.
While Craftsman states no proof of purchase is required for hand tools under the full lifetime warranty, some retailers may ask for it, especially for limited warranties or other product categories. Also, warranty claims are ideally processed through authorized retailers where the tool was purchased.
Important Note: With Sears stores closing and Lowe's becoming a major Craftsman retailer, some consumers have reported challenges. Lowe's will honor lifetime warranties but only if they have the replacement product in stock, and they may not replace tools purchased elsewhere, such as Sears. Craftsman encourages customers to contact their customer service directly for assistance if local retailers cannot fulfill the warranty.
1. Identify the Defective Tool: Confirm that the tool is covered under the lifetime warranty, typically hand tools and mechanic tools.
2. Locate a Retailer: Visit a local Lowe's, Ace Hardware, or other authorized Craftsman retailer.
3. Bring the Tool: Even if you do not have a receipt, bring the defective tool with you.
4. Request a Replacement: Explain the issue and ask for a replacement under the lifetime warranty.
5. Contact Customer Service if Needed: If the store does not have the replacement in stock or refuses service, call Craftsman customer care for further assistance.
While hand tools enjoy a full lifetime warranty, other Craftsman products have different warranty terms:
| Product Category | Warranty Type | Coverage Details |
|---|---|---|
| Power Tools | 1 to 3 Year Limited | Coverage against defects in material or workmanship; proof of purchase required. |
| Digital Levels, Staplers, Miter Boxes | Limited Lifetime | Replacement if defective; proof of purchase required. |
| Garden Tools (Long Handled) | 15 Year Limited | Coverage against defects; proof of purchase required. |
| Manual Cutting Tools | Limited Lifetime | Coverage against defects; warranty not transferable. |
| Hose & Hose End Products | Limited Lifetime or 7 Year | Coverage varies by product type; proof of purchase required. |
These warranties require proof of purchase and are not as generous as the full lifetime warranty on hand tools.
The variance in warranty terms reflects the different usage patterns, wear rates, and manufacturing complexities of various tools. Power tools and electronic devices contain components that wear out or become obsolete, so their warranties are more limited. Meanwhile, hand tools are simpler, more durable, and easier to replace, justifying the lifetime warranty.
Historically, Craftsman tools were primarily sold through Sears, where customers could easily exchange defective tools with no hassle. With Sears' decline and Lowe's taking over Craftsman sales, some customers have experienced difficulties:
- Lowe's will honor lifetime warranties but only if they have the replacement product available.
- Tools purchased at Sears may not be replaceable at Lowe's due to differences in product lines and part numbers.
- Customers are advised to keep receipts and contact Craftsman customer service directly if local retailers cannot assist.
Many users praise Craftsman's warranty for its simplicity and reliability. For example, a mechanic shared that after years of heavy use, a Craftsman wrench's handle cracked, and he was able to replace it hassle-free at Lowe's. Conversely, some customers have noted frustration when Lowe's did not stock the exact replacement or when tools bought at Sears were not accepted for exchange.
- Always keep your receipts when possible, even though proof of purchase is not required for hand tools.
- Contact Craftsman customer service first for warranty claims, especially if local retailers cannot help.
- Be aware that some newer Craftsman tools may have different part numbers or designs than older models, affecting interchangeability.
- Consider purchasing from authorized retailers to ensure warranty support.
While the lifetime warranty is generous, proper tool maintenance can extend the life of your tools and reduce the need for replacements:
- Clean tools after use to prevent rust and corrosion.
- Store tools in a dry, organized toolbox to avoid damage.
- Use tools only for their intended purposes to prevent breakage.
- Avoid commercial or rental use if you want to maintain full warranty coverage.
Although not required for hand tools, registering your tools on the Craftsman website can help you track your purchases and warranty status. It also facilitates faster customer service if you need to make a claim.
Craftsman hand tools still carry a full lifetime warranty that promises replacement if the tool fails to perform for any reason. This warranty applies to a wide range of hand tools and mechanic tools, covering both new and older models without requiring proof of purchase. However, the landscape has changed with Sears' decline and Lowe's becoming a primary retailer, which has introduced some challenges in warranty fulfillment, especially regarding product availability and interchangeability.
Consumers are best served by understanding the warranty terms, keeping receipts when possible, and contacting Craftsman customer service directly for assistance. This ensures that the trusted lifetime warranty remains a valuable benefit for Craftsman tool owners. Proper care and purchasing from authorized retailers further enhance the warranty experience.
Most Craftsman hand tools and mechanic tools are covered by a full lifetime warranty. However, some specialty tools and electronic measuring devices have limited warranties. Always check the specific product warranty details.
For hand tools under the full lifetime warranty, no proof of purchase is required. For other product categories or limited warranties, proof of purchase may be necessary.
Lowe's will honor the lifetime warranty but only if they have the replacement product in stock. Tools purchased at Sears may not be directly replaceable at Lowe's due to differences in product lines. Contact Craftsman customer service for help.
The warranty excludes expendable parts that wear out from normal use (e.g., blades), incidental or consequential damages, and tools used commercially beyond 90 days.
You can call Craftsman Customer Care at 1-888-331-4569 during their operational hours or use the Craftsman website to initiate warranty claims and get assistance.
