Views: 222 Author: Edvo Publish Time: 2025-03-17 Origin: Site
Content Menu
● Introduction to Craftsman Warranty
>> Full Lifetime Warranty Coverage
● Changes in Ownership and Warranty
>> Impact of Ownership Changes
● Challenges in Warranty Claims
● Extended Warranty Coverage and Limitations
>> Limitations of the Warranty
● Comparison with Other Brands
● Customer Feedback and Reviews
>> 1. What is covered under the Craftsman full lifetime warranty?
>> 2. Do I need proof of purchase to claim the warranty?
>> 3. Can I claim the warranty at Lowe's?
>> 4. How do changes in ownership affect the warranty?
>> 5. What if the exact model is no longer available?
Craftsman hand tools have long been renowned for their durability and reliability, backed by a full lifetime warranty that has been a cornerstone of the brand's appeal. This warranty promises that if a tool fails to perform for any reason, it will be replaced. However, with changes in ownership and distribution channels over the years, there have been questions about whether this lifetime guarantee remains in effect.
Craftsman, initially owned by Sears, is now part of the Stanley Black & Decker portfolio. The brand has maintained its commitment to quality and customer satisfaction through its warranty policies. For hand tools, Craftsman offers a full lifetime warranty, which means that if a tool fails to perform for any reason, it will be replaced without requiring proof of purchase.
The full lifetime warranty covers a wide range of hand tools, including:
- Hammers & Demolition Tools
- Finishing Tools
- Hex Keys
- Knives & Multi-tools
- Nut Drivers
- Pliers
- Ratchet & Sockets
- Screwdrivers
- Wrenches & Wrench Sets
These tools are covered regardless of whether they are from new models (Model # starting with “CMHT”) or older models (Model # starting with “9”).
To claim the warranty, customers can return damaged tools to a stocking retail partner or contact Craftsman Customer Care at (888) 331-4569. This process is straightforward and does not require proof of purchase.
Lowe's is a significant retail partner for Craftsman tools and honors the lifetime warranty for hand tools. However, there might be limitations if the exact replacement model is not available.
With the transition from Sears to Stanley Black & Decker, there have been concerns about the continuity of the lifetime warranty. Despite these changes, Craftsman has maintained its commitment to honoring the warranty for hand tools.
The change in ownership has not altered the warranty policy for hand tools, but there might be differences in tool designs and part numbers between older Sears models and newer Lowe's models.
While the warranty remains in effect, there are instances where claiming it might be challenging, especially if the exact model is no longer available or if the tool was not purchased from an authorized retailer.
While Craftsman's standard warranty is comprehensive, some customers might consider additional protection for their tools. However, Craftsman does not typically offer extended warranty options beyond the lifetime guarantee. Instead, the focus is on ensuring that the tools are built to last and perform well over time.
The warranty does not cover tools that have been misused, modified, or damaged due to normal wear and tear. Additionally, if a tool is no longer in production, Craftsman may offer a similar replacement or a store credit.
Craftsman is not alone in offering lifetime warranties for hand tools. Brands like DeWalt and Milwaukee also provide similar guarantees, though the specifics can vary. For instance, DeWalt offers a lifetime warranty on many of its hand tools, while Milwaukee provides a limited lifetime warranty for certain products.
| Brand | Warranty Type | Coverage Details |
|---|---|---|
| Craftsman | Full Lifetime Warranty | Covers most hand tools without requiring proof of purchase. |
| DeWalt | Lifetime Warranty | Covers many hand tools with no proof of purchase needed. |
| Milwaukee | Limited Lifetime Warranty | Covers specific products with some conditions. |
Customer feedback is crucial in assessing the effectiveness of Craftsman's warranty policy. Many users appreciate the hassle-free process of claiming warranties, though some have reported difficulties when the exact model is no longer available.
In conclusion, Craftsman hand tools are still guaranteed for life under the full lifetime warranty policy. This warranty ensures that if a tool fails, it will be replaced without requiring proof of purchase. While there have been changes in ownership and distribution, Craftsman remains committed to honoring this warranty through its retail partners like Lowe's.
The full lifetime warranty covers a wide range of hand tools, including hammers, finishing tools, hex keys, knives & multi-tools, nut drivers, pliers, ratchet & sockets, screwdrivers, and wrenches & wrench sets.
No, proof of purchase is not required to claim the warranty for Craftsman hand tools.
Yes, Lowe's honors the Craftsman lifetime warranty for hand tools if they have the product in stock. If not, customers can contact Craftsman Customer Care.
The change in ownership from Sears to Stanley Black & Decker has not affected the warranty policy for hand tools. However, there might be differences in tool designs and availability.
If the exact model is no longer available, customers may need to contact Craftsman directly for assistance or alternatives.
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